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In
this office, we are dedicated to the concept that
the most important consideration in your legal
representation is quality, and the second most
important consideration is personal service and
attention. Any law firm can dedicate itself to
quality if the lawyers are willing to make the
substantial effort and devote the time necessary
to constantly study the law and its very latest
changes and to organize their office practice and
discipline themselves to be certain that the product
produced for the client is a quality product. If
you have arrived in this office with your most
important consideration in your legal representation
being its cost, then you have accidentally wandered
into the wrong law office. We do not mean to suggest
that we are unconcerned with the cost to our clients
of the legal services we provide. It is, in our
view, the third most important consideration. We
strive to maintain the highest ethical standards
in our practice. The Rules of Professional Conduct
which must be adhered to by every Florida lawyer
include a prohibition against charging a "clearly
excessive fee". We go even further and subscribe
to the standard that we will not charge a fee which
is not reasonable. In fact, it is our firm policy
to discuss our fees with every client during the
initial conference. However, as we said, in this
office we do not consider the amount of the fee
as our most important concern. For example, we
could deliver legal services at a lower price than
we do by sacrificing quality or service. We simply
decline to do so. There are discount stock brokers; there are low-priced
legal clinics (and lawyers); there are cut rate
HMOs; there are many options for those who consider
price as the preeminent consideration, are willing
to sacrifice service or who cannot afford quality. Since we are a small firm,
it is easier for us to provide personal service
and attention in delivering
legal services than it might be for the large law
firm with even larger staffs of associates and
legal assistants who must be "thrown" at
each legal problem to justify their continued employment.
So often in that environment, the personal touch
is lost somewhere within
the system.
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We think you will easily
be able to see quality in the legal product
we deliver. It is evident
in many obvious ways such as our concern with
the appearance of our documents. We invite you
to compare our documents with similar documents
produced by other offices. For example, what
you are now reading was prepared and printed
totally in house by the firm’s sophisticated
equipment. But our quest for quality does not
end there. Documents must not only appear to
be quality, they must contain quality. We also
invite you to ask other lawyers about our professional
reputation. In fact, we are known as "a
lawyer's lawyer". We count many local lawyers
among our clients. In every instance we believe
you will be satisfied with your inquiries, your
observations, and with the product and service
you receive from this office. In the south Florida
area where most people are new-comers, often,
the reputation of a business
is judged, at least in part, by how long it has
been operating in south Florida. Rohan Kelley’s
grand-father began practicing law in 1912, his
father began practicing in 1941, he began practicing
in 1965 and his sons began practicing in 1997;
in each instance, in Ft. Lauderdale. This family
has been at this business in South Florida for
four generations. Here today and gone tomorrow
is not something that applies to this family. Finally, may we end where we began. In this
firm, quality comes first. Reproduced on the reverse side, with the author's
permission, is an allegory (but a true story)
which exemplifies this firm's dedication to quality.
This was originally published in the September
1992 issue of the American Bar Association Journal.
Its author, James E. Brill is a solo practitioner
lawyer in Houston, Texas. Just from reading the
article, we know that Mr. Brill is also dedicated
to delivering quality in his law practice.
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